Chloe John, Director of L&D at Ace Pickleball Club, shares how a fast-growing franchise moved from “we think it’s working” to proving learning transfer at scale.
In this 15-minute session, you’ll learn:
- Why measuring learning can’t stop at attendance and completion
- How Ace rebuilt their evaluation approach using LTEM (Learning Transfer Evaluation Method)
- Practical ways to measure transfer across the full learning journey
- How to report results to executives in a way that builds trust and keeps L&D funded
- How microlearning supports continuous reinforcement across a dispersed franchise network